Dr. Muhammad Tahir
Volume 2 Issue 4 | Dec 2019
DOI: 10.31841/KJEMS.2021.45
Views: 801
Total Downloads: 7
Download PDF
Abstract
This paper presented a tool for assessing and improving quality management among SMEs in Afghanistan. The tool is derived based on the review of previous quality management models. It is based on six principles including ownership and management commitment towards quality, customers’ orientation, managing suppliers’ relations, staff management, continuous improvement as a routine, and process focus. The significance of the tool is that it provides a simple, quantitative, and self-administered mechanism for identifying the current level of quality management among SMEs. It can also be used to set a benchmark for quality management among SMEs in Afghanistan. At a broader level, the tool can be used by manufacturing and services-based SMEs in Afghanistan for improving the quality of the products/services, and processes. In this study, the tool is proposed along with its principles, and its application is illustrated in a local organization.
Keywords: Quality management, improvement, tool, SMEs, Afghanistan