Examining organizational citizenship behavior in the banking sector of Afghanistan: A partial least square approach

Prof. Muhammad Shahid Shams, Prof. Murtaza Masud Niazi, Prof. Kaleemullah Bangash

Volume 1 Issue 4 | Oct 2018

DOI: 10.31841/KJEMS.2021.67

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Abstract

Building upon the social exchange theory (SET), the study investigated the role of perceived organizational support (POS) and Employee engagement (EE) as predictors of Organizational citizenship behaviors (OCB) among front-line employees working in the banking sector of Afghanistan. Data were collected via questionnaires from 192 front-line employees working in Kabul based commercial banks. This study used the partial least squares (PLS) and structural equation modeling (SEM) tool to examine the impact of Perceived organizational support (POS) and Employee engagement (EE) on employees’ organizational citizenship behavior (OCB). Current study concludes that perceived organizational support (POS) and employee engagement predict employees’ organizational citizenship behaviors (OCBs). The contribution of this study has two folds. One is to provide methodological evidence of structure equation modelling through application of PLS and secondly it enriches the literature by providing empirical evidence of the relationship of Perceived organizational support (POS) and Employee engagement (EE) on employees’ organizational citizenship behavior (OCB) in the context of Afghanistan.