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Mr. Muhammad Shahid Shams,Mr. Murtaza and Mr. Masud Niazi Fawad Asim
Volume 3 Issue 1 | Mar 2020
DOI: 10.31841/KJEMS.2021.37
Views: 691
Total Downloads: 9
Building upon the integration of both social exchange and organizational support theories, the present study was aimed at investigating the role of perceived organizational support as a predictor of employee engagement and organizational citizenship behaviors. This study further examined the mediating role of employee engagement in the relationship between the perceived organizational support (POS) and organizational citizenship behavior (OCB) in the context of the banking sector of Afghanistan. Through a survey instrument, data were collected from 192 frontline employees of Kabul based commercial banks. Partial least squares structural equation modeling (PLS-SEM) was applied to test the study hypotheses using Smart-PLS 3. The study underlined the significant positive effect of POS on both EE and OCB constructs. Moreover, this study also confirmed the mediating role of EE on the relationship between POS and OCB. The paper concluded that when employees perceive that their contributions are valued, and the organization ensures their well-being, they offer positive attitudes toward their organization and their work roles are enhanced (working engagement), leading to OCB. The limitations and recommendations for future research are also included. Keywords: Perceived organizational support (POS), Employee engagement (EE), Organizational citizenship behavior (OCB), Commercial banks, Kabul.